New Delhi – Frequent disruptions in connection for about two weeks has left subscribers of the Rangoon based 'Myanmar Teleport' ADSL broadband service frustrated.
Customers in some internet cafés of the 'Myanmar Teleport' ISP under the Ministry of Post and Telecommunication have been facing problems due to frequent disruptions in connection for over two weeks.
"The frequent disruption in connection has been on for about two weeks. The connection is agonizingly slow. We cannot log on to Gtalk. The 'Teleport' customer care says it is due to server problems and they will fix it in 45 minutes to an hour. The connection becomes normal for a while and then there are fresh disruptions," an internet café owner told Mizzima on condition of anonymity.
"We were connected for a while this morning and then there was disruption again since 10:30 this morning," he added.
An official belonging to the 'Myanmar Teleport', who wished not to be named, admitted the frequent disruption saying "The connection was disrupted for the whole day yesterday. This morning, we could connect for a while. Then it broke down again. It has been going on for about four days," he said.
He added that the disruption is due to a technical snag encountered in 'Teleport' servers in Mayangon, Bayintnaung and Hanthawaddy Townships in Rangoon.
"We experienced 'exchange down' in our 'Teleport' servers. The connection from these servers will not stabilize soon. We divided our sub-servers installed in townships for the convenience of customers. Some sub-servers are overloaded because of inadequate power. The connections are fine in the morning but face disruptions in the evenings. But not all sub-servers are facing this problem," he said.
Earlier, the customer care department of 'Myanmar Teleport' informed users when they encountered technical snags that they were sorry for the inconvenience. But now the customers are confused as there is no response from the ISP.
"Previously 'Teleport' informed us when the server broke down. But now they don't say anything and we are in the dark. Some said some servers are experiencing 'Back Bone Down,' a subscriber of 'Teleport' broadband connection said.
Users of another ISP, 'Myanmar Post and Telegraph' (MPT), are facing similar problems, an editor of a weekly journal said.
"We subscribe to both MPT and 'Teleport'. Now both connections are frequently down. It has been about two weeks," he said.
An official of the 'Myanmar Teleport' said that service engineers are fixing the problem now.
"We are doing our best. It will take one or two days to about a week depending on the programme," he said.
